hoki vip Privacy Policy
This page describes what we collect when you use hoki vip and how we keep that data protected. We operate a sportsbook and live-casino platform serving users in supported jurisdictions. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place bets on Liga 1, Piala AFF, or live-dealer tables, we collect personal information. We are transparent about what we collect, why we collect it, and who has access to it.
Our privacy commitments are grounded in standard data-protection practices. We encrypt data in transit using SSL/TLS. We store sensitive information (passwords, payment details) in encrypted form. We do not sell your data to third parties. We share information only with payment processors, identity-verification providers, and support staff who need it to serve you.
This policy applies to all hoki vip users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. If you have questions about how we handle your data, contact our support team via in-app chat or email.
What We Collect and Why
We collect information in several categories. Account data includes your name, email address, phone number, date of birth, and username. We use this to create your account, verify your identity, and contact you about account activity or service updates.
Payment information includes the payment method you register (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account details) and transaction history. We do not store full credit-card numbers; payment processors handle that securely. We retain transaction records to process withdrawals, detect fraud, and comply with financial regulations.
Identity verification data includes government-issued ID scans, proof-of-address documents, and facial recognition data (if you use our mobile ID verification). We collect this to comply with Know Your Customer (KYC) regulations and prevent account fraud. We store these documents securely and delete them after a retention period set by local law.
Behavioral data includes your login history, games played, bets placed, and account balance. We use this to personalize your experience, detect suspicious activity, and improve our platform. We do not share this data with third parties for marketing purposes.
Third-Party Processors
We work with third-party service providers to operate hoki vip. Payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to process deposits and withdrawals. Identity-verification providers receive your ID and address documents to confirm your identity. These processors are contractually bound to protect your data and use it only for the services we request.
Our servers may sit outside your jurisdiction. Data transfers across borders are encrypted and comply with applicable data-protection laws. We do not transfer data to jurisdictions with weaker privacy protections without your consent.
Your Rights and Our Commitments
We respect your privacy rights. You have the right to access your personal data, request corrections, and ask us to delete information we no longer need. You can request a copy of all data we hold about you by contacting support. We will provide it in a portable format within 30 days.
You have the right to opt out of marketing communications. If you receive promotional emails about new games, tournaments, or payment methods, you can unsubscribe by clicking the link in the email or adjusting your preferences in Account → Notifications.
We commit to protecting your data from unauthorized access. We use industry-standard encryption, firewalls, and access controls. Our staff access your data only when necessary to serve you. We conduct regular security audits and respond to data breaches promptly. If we discover unauthorized access to your account, we will notify you and help you secure it.
Data Retention on hoki vip
We retain account data for as long as your account is active, plus a retention period for legal and compliance purposes. After account closure, we delete personal data within 90 days unless law requires us to retain it longer.
Contact and Updates
If you have questions about this privacy policy or how we handle your data, contact our support team. We respond to privacy inquiries within five business days. You can reach us via in-app chat, email, or the contact form on our website.
We may update this policy to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on hoki vip. Your continued use of the platform after an update constitutes acceptance of the revised policy.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. hoki vip does not offer services in jurisdictions where online wagering is prohibited.